NOTION

Should You Use Notion for Customer-Facing Docs — How?

The pros, the cons, and everything in-between. Plus a better alternative.

Notion has undoubtedly grown enormously in the past three years. With a 20x increase in users from 1 million in 2019 to 20 million in 2021, it has proven to be a valuable tool for any business.

And with this growth, we’ve already seen Notion fill a variety of business roles. For example: It’s being used for hiring, for landing pages, and even for personal blogs.

But there is another use case that Notion looks promising for: Public Product Documentation.

If you think about it, Notion would be the perfect candidate. The writing process can happen seamlessly in real-time through the cloud. Then, when you want to convey some technical information, Notion’s custom blocks offer all the additional functionality.

Here’s just some of the long-list of pros with this approach:

• ✅ Documentation can be written collaboratively
• ✅ Easy for all stakeholders to contribute to docs
• ✅ Ability to write in your team’s central workspace
• ✅ No git repo attachment needed
• ✅ Use Notion’s custom…